Field Process Engineer - International Training Assignment (Taiwan)

Kickstart your global career with a one-year immersive training program in Taiwan. You'll gain hands-on experience, mentorship, and cross-cultural exposure before assign to work in Arizona, where you'll support one of our key customers, TSMC, at the forefront of semiconductor innovation.

The group you’ll be apart of:

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You’ll Make

At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You’re responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups.

What you’ll do:

Technical

• Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites.
• Complete Design of Experiments (DOE) evaluations to characterize process window for new installations or recommended field hardware modifications.
• Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations.
• Develop new processes for small variants to existing customer applications.
• Performs application related Project Management, including planning, defining problems and objectives, developing an approach, and providing recommendations.
• Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges.
• May develop new processes for small variants to existing customer applications and recommend / initiate escalations and quality investigations.
• Any other duties as assigned by the immediate supervisor.

Customer

• Develop good customer relations during start-up and trouble-shooting; Work closely with customer to understand customer issues and demands.
• Professionally represent the company to the customer and present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs.
• Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are idenfied.
• Maintain company’s assigned equipment(computer, tool kit, diagnostic test equipment, spare parts etc.) in good working condition, accounted for and secure.
• Can support process projects and manage customer and product group to drive to closure.

Leadership

• Provide technical instruction and mentoring for more junior engineers.

Who we are looking for:

• Masters in Electronics, Chemistry, Physics, Material Science, or related field.
• Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
• Excellent communication, written and verbal, and customer relationship skills.
• Communication skills, both written and verbal, in English and Mandarin.
• Ability to work independently or as part of a team, complete assignments with a􀆩attention to detail and high degree and follow through on assignments with minimal supervision.
• Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed.

Preferred qualifications:

• In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
• Foundational analytical, problem solving, and decision-making skills.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.