Service Systems Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation, and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

A Service Systems Engineer in the Predictive Analytics group is responsible for driving design changes, sometimes fundamental ones, to optimize serviceability, cost-of-service, as well as service revenue and profitability through design review and data analytics. This requires a solid understanding of overall system as well as technology specific risk areas for electron beam systems. You will work closely with Tech Support, New Product Integration, and Division Engineering and with field data to fully understand how our tools are operating in the field to identify, build, and drive predictive design requirements and features into new tool design as well as solve existing critical problems.

• Work with the development team on design challenges pertinent to Service on electron beam and vacuum systems (e.g. diagnostics, reliability, matching, system tolerances) as well as on key elements of prototype testing.
• Influence designers and designs to include features that will optimize KLA service business: calibrations and diagnostics, cost of service, reliability, design tolerances, IP protection.
• Efficiently take data from multiple tools and other sources to identify sources of detailed issues, including technical, process, and people-based issues; analyze and present conclusions and recommended actions.
• Design tools for helping field and service engineers become more efficient – e.g. data analysis and predictive modelling.

Preferred Qualifications:

PhD in Physics or Electrical Engineering preferred.

Minimum Qualifications

• Master's degree in engineering

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following:  medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.