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Field Service Engineer

Raith America Inc.
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Field Service Engineer

Raith is a dynamic global high-tech company offering exciting challenges. We seek intellectual, ambitious, and capable minds to enhance our 400-strong team and write the next chapters of our success story. Interested? 

We are a leading developer of highly advanced micro- and nanofabrication equipment and solutions and are looking for talented professionals that prioritize personal responsibility and are results orientated. Together, we will take nanotechnology to the next level! What we do enables our customers in industry, science, and research to maximize the effectiveness of their innovations and their products. Join us and help shape the world of tomorrow. 

We currently have a full-time vacancy in our Troy, NY office for a FIELD SERVICE ENGINEER: 

 

Your responsibilities 

  • Work out of our Troy, NY office and travel to support our customers in the Americas, with most of the travel being in the Eastern US and Canada.
  • Provide remote and on-site support for hardware and software related issues on Raith Nanofabrication systems.
  • Perform instrument installations, qualifications, updates, upgrades, maintenance and repairs.
  • Utilize technical expertise to gather and interpret system data to solve complex equipment issues quickly and effectively with support from Raith Technical Support Specialists
  • Accelerate your learning curve by maintaining our Service Tools and performing in-house repairs and testing.
  • Provide feedback for Continuous Improvement on systems and procedures.
  • Communicate with colleagues and Customers at a professional and proactive level.
  • Over time, advance your career by becoming an expert in supporting multiple Raith product lines and providing escalation support for the most challenging issues.

 

Your qualifications

  • Associate or bachelor’s degree in an engineering or science-related field. Mechanical or Electrical Engineering degree preferred and Military experience a plus.
  • Exceptional team working and communication skills are critically important as well as being solution driven and customer oriented.
  • Outstanding independent problem-solving skills using root cause analysis methods.
  • Experience in servicing precision equipment (installation, maintenance, troubleshooting and repairs).
  • Proficiency with electronic test equipment and hands-on mechanical experience with semiconductor instrumentation.
  • Knowledge of ultra-high vacuum systems, high voltage supplies, robotics, electromechanical systems or precision stages is preferred.
  • Experience servicing SEM/FIB/TEM instruments is a plus
  • Ability to travel locally and occasionally to other locations in the Americas and Europe.