Field Quality Engineer
About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.
More about the role
We’re looking for a Field Quality Engineer to join our Team in Austin TX.
Key Responsibilities:
Assess field issues through detailed NC (non-conformance) / failure analysis, identify data trends and drive quantified root cause identification
Works closely with Customer Service / Field Application Engineers and cross functional teams to identify root cause and establish corrective actions for installation, maintenance, workmanship, application, and design related issues.
Prioritize initiatives according to the customer impact, cost-benefit analysis and risk association, perform quality stand downs with customer service / quality technicians as needed to convey and correct quality issues
Develop a system to identify new failure modes and react accordingly, own and provide governance of corrective and preventative actions.
Monitor, communicate and improve key customer facing KPI’s; Warranty as % of Sales, Out of Box pass rate, RMA FA Time, Model / Part / Manufacturing date failure rate
More about you
Bachelor’s degree in mechanical, electrical or manufacturing Engineering
1 + years of quality experience in a manufacturing environment
Industry experience in (automotive, Large Appliances, semiconductor, lighting) preferred
Able to interact at all levels within the organization, from advising and reporting to top management
Demonstrated proficiency in both written and verbal English communication skills.
*Must be legally authorized to work in the United States without current or future company sponsorship needs.
Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.
We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Salary: $66,500 - $97,570
Bonus: target bonus opportunity 5%
Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account See #SignifyLife through the eyes of our employees!
Come join us, and together we can light the way.
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